OHCO Massage Chair Return Policy

30 Day Trial

You can enjoy any OHCO Massage Chair in your own home for a limited, 30-day trial.

Please complete the normal checkout and payment process on the site or by phone. Once the product has arrived and you have been able to experience it, you have 30 days from this arrival date to return it for a full refund of the product price minus shipping, handling and setup charges.

Simply call us at 303-572-5008 to arrange your 30-day trial. OHCO will retain $500 for outbound full-service shipping which covers shipping, handling, and setup charges.

If for any reason you are not pleased with your OHCO massage chair and wish to return it, please let us know by phone or via email BEFORE shipping a return to us. We will provide a Return Authorization (RA), send you packing instructions and arrange the pick-up. Returns without a valid RA will be refused and returned at your cost. Please retain all original packing. (Do not allow the delivery team to remove the boxes or packing material from your home.)

If OHCO must ship you an empty box, we will charge you $150 for the box plus $300 in freight charges. Due to the size of the box, OHCO will be charged “dimensional weight” by shippers even though the box is quite light. Again, please do not discard the box if you have any thoughts at all about returning the product during your 30-day trial.

Policy Exceptions: Your OHCO massage chair can have only been used at home, not in a place of business. It must be in “like new” condition and you must have kept the boxes for return, or used the empty box shipped to you at the price listed above.