FAQ

Click on a subject heading below to view questions and answers about DreamWave massage chairs.

To get information of the dealer nearest to you, contact us at info@dreamwave.comcreate new email or 720-616-5003. For updates on trade shows and events, visit our Facebook, Instagram and Twitter pages.

We do not accept returns through our corporate office and customer support facility.
Returns are handled differently by each of our authorized dealers, and we are unable to take returns on their behalf. Please check with the store where you made your purchase regarding their specific return policy. Return rules do vary by dealer from no returns allowed to returns provisions that require some type of restocking or shipping fee.

One word: don’t. The manufacturer’s warranty is void if you buy a DreamWave massage chair from a shop or website that is not authorized to sell DreamWave products. If you are at all unsure whether you are dealing with an authorized dealer, please check our Find a Dealer page. If still unsure about the credentials of a company selling DreamWave massage chairs, please contact us at  opens in a new windowinfo@dreamwave.comcreate new email.

The DreamWave models are made in Japan, manufactured to the most exacting standards of mechanical craftsmanship. These award-winning massage chairs are individually tested and prepared for delivery to your home.

We cover all DreamWave’s massage chair products with the best warranty in the business. We offer the most comprehensive, most convenient consumer warranty in the massage chair industry, and we think you will agree once you compare our warranty to those of other massage chair brands. For more information please contact us at info@dreamwave.comcreate new email or 720-616-5003.

Call DreamWave’s main United States based office,  at 720-616-5003. Our Massage Chair Specialists are available Monday through Friday 8:30am to 5pm MST.

We take a great deal of pride in backing up the DreamWave name with best-in-class service. Please call our Service Department at 720-616-5003 for technical support and assistance with a warranty repair or non-warranty repair for your DreamWave massage chair.